Incident Management
At the heart of each plan are the various sets of activity steps; simple checkl ists
of what needs to be done, in what timeframes, by whom and escalation if the
primary member is not available. These checklists can be invoked in real-time, so
that crisis team members can collaborate on resolving the incident.
Recovery activities, decision points and communications lists can be accessed by
multiple devices - mobile, tablets, laptops and desktops.
The dynamic aspect of this module means that there is also a flexibility for the
recovery teams to create, allocate and share new activities/ actions (over and
above those contained in plans) in response to the requirements of individual
events.
Individual team members have instant, real-time access to event information
both for the entire teams and also their personal action lists. They can
communicate with each other and view progress towards recovery goals.
Furthermore, the unique virtual white-board facility enables 'command centre'
messages to be communicated instantly. Fundamentally, the sharing of robust,
accurate information lies at the heart of effective incident management.
From an administration perspective, central dashboards allow administrators to
monitor the overall progress against plan and to group plan activity together
where there is a wide-scale incident.
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Fully automated recovery plan execution
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At a single-click, send notification over Email or SMS to all stakeholders
(using inbuilt notification module)
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Receive status updates from operational team on the ground
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Real-time monitoring of status of every step of the recovery plan drill
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Provides incident trend-analysis
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Displays detailed and step-by-step view/ report of the incidents
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Perform call tree verifications